By John Munce, Deployment Executive, The Tatham Group
We process types often talk about simplifying processes. We’re on a relentless march to find the value-add step and then perform only that step. There can be a rallying cry for a team: Take out steps! Cut rework! Take out checking! Build in quality! Find the absolute minimum number of steps! Less is more!
But sometimes simplifying the process means adding in a step. It can seem unnecessary, even irrational.
My friend Ann is a process type and fierce project manager who’s dying of pancreatic cancer. When I went to see her the other day, she launched into a process critique of end-of-life health care. The medical establishment came off with a strong B. One item in particular fascinated her.
A nurse from hospice had come for the introductory visit. There was lots of chatting and information sharing. The nurse inspected the house and talked with my friend about whether she would want a hospital bed or other special equipment. Then she presented The Gift. Read the rest of this entry »
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