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	<title>The Tatham Group's Blog</title>
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	<description>We turn good companies into great ones</description>
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		<title>The Tatham Group's Blog</title>
		<link>http://tathamgroup.wordpress.com</link>
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			<item>
		<title>The Path of Most Resistance</title>
		<link>http://tathamgroup.wordpress.com/2009/11/09/the-path-of-most-resistance/</link>
		<comments>http://tathamgroup.wordpress.com/2009/11/09/the-path-of-most-resistance/#comments</comments>
		<pubDate>Mon, 09 Nov 2009 21:05:39 +0000</pubDate>
		<dc:creator>The Tatham Group</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[discipline]]></category>
		<category><![CDATA[status quo]]></category>
		<category><![CDATA[decision-making]]></category>
		<category><![CDATA[action]]></category>
		<category><![CDATA[parenting]]></category>

		<guid isPermaLink="false">http://tathamgroup.wordpress.com/?p=773</guid>
		<description><![CDATA[By Laurie Clarke,  COO, The Tatham Group
As I’m about to become a new parent, I am receiving a lot of parenting tips and advice.  Some I seek.  Most are offered upon spotting my unmistakable baby bump.  I have stopped wasting my time explaining to these many strangers that they are not considering the customer, me, [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=tathamgroup.wordpress.com&blog=3199318&post=773&subd=tathamgroup&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">The Tatham Group</media:title>
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		<item>
		<title>Finding Elegance in a Handful of Nails</title>
		<link>http://tathamgroup.wordpress.com/2009/11/02/finding-elegance-in-a-handful-of-nails/</link>
		<comments>http://tathamgroup.wordpress.com/2009/11/02/finding-elegance-in-a-handful-of-nails/#comments</comments>
		<pubDate>Mon, 02 Nov 2009 18:40:19 +0000</pubDate>
		<dc:creator>The Tatham Group</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Coaching]]></category>
		<category><![CDATA[Culture Change]]></category>
		<category><![CDATA[Customer Focus]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Process]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[creativity]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[solutions]]></category>

		<guid isPermaLink="false">http://tathamgroup.wordpress.com/?p=767</guid>
		<description><![CDATA[By Michael Tatham Jr., President, The Tatham Group
I started working in the company at what I thought was the lowest level – producing training materials and processing customer orders.  What I learned in this role were the key components to the success of any company: there is no role more important than one that [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=tathamgroup.wordpress.com&blog=3199318&post=767&subd=tathamgroup&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">The Tatham Group</media:title>
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			<media:title type="html">nails</media:title>
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		<title>Closing the Loop</title>
		<link>http://tathamgroup.wordpress.com/2009/10/05/closing-the-loop/</link>
		<comments>http://tathamgroup.wordpress.com/2009/10/05/closing-the-loop/#comments</comments>
		<pubDate>Mon, 05 Oct 2009 14:37:50 +0000</pubDate>
		<dc:creator>The Tatham Group</dc:creator>
				<category><![CDATA[Communications]]></category>
		<category><![CDATA[Customer Focus]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[customer-centric]]></category>

		<guid isPermaLink="false">http://tathamgroup.wordpress.com/?p=758</guid>
		<description><![CDATA[By John Munce, Deployment Executive, The Tatham Group
It was a little card sitting in the center of the hotel room desk.  I expected nothing and the maid doesn’t usually leave me love notes.  But that morning, on my way to a meeting, I told the desk clerk “65 degrees (F) is a little chilly for [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=tathamgroup.wordpress.com&blog=3199318&post=758&subd=tathamgroup&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">The Tatham Group</media:title>
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			<media:title type="html">496350_blog</media:title>
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		<item>
		<title>Adding Steps to Simplify</title>
		<link>http://tathamgroup.wordpress.com/2009/09/14/adding-steps-to-simplify/</link>
		<comments>http://tathamgroup.wordpress.com/2009/09/14/adding-steps-to-simplify/#comments</comments>
		<pubDate>Mon, 14 Sep 2009 15:31:03 +0000</pubDate>
		<dc:creator>The Tatham Group</dc:creator>
				<category><![CDATA[Communications]]></category>
		<category><![CDATA[Culture Change]]></category>
		<category><![CDATA[Customer Focus]]></category>
		<category><![CDATA[Process]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[customer-centric]]></category>

		<guid isPermaLink="false">http://tathamgroup.wordpress.com/?p=753</guid>
		<description><![CDATA[By John Munce, Deployment Executive, The Tatham Group
We process types often talk about simplifying processes.  We’re on a relentless march to find the value-add step and then perform only that step.  There can be a rallying cry for a team: Take out steps! Cut rework! Take out checking! Build in quality! Find the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=tathamgroup.wordpress.com&blog=3199318&post=753&subd=tathamgroup&ref=&feed=1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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			<media:title type="html">The Tatham Group</media:title>
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			<media:title type="html">A Peaceful Road</media:title>
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		<item>
		<title>What Do Customers Know?</title>
		<link>http://tathamgroup.wordpress.com/2009/06/21/what-do-customers-know/</link>
		<comments>http://tathamgroup.wordpress.com/2009/06/21/what-do-customers-know/#comments</comments>
		<pubDate>Sun, 21 Jun 2009 14:00:16 +0000</pubDate>
		<dc:creator>The Tatham Group</dc:creator>
				<category><![CDATA[Customer Focus]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[problem solving]]></category>

		<guid isPermaLink="false">http://tathamgroup.wordpress.com/?p=748</guid>
		<description><![CDATA[By Doug Powell, Senior Vice President, Wachovia

The Customer: Part II of III
What’s your favorite product?  What’s your least favorite product?  Why?  We’re all customers and we all like to think that we know something about something, right?  In Part I: “Knowing your Limits,” I noted how important it is to talk [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=tathamgroup.wordpress.com&blog=3199318&post=748&subd=tathamgroup&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://tathamgroup.wordpress.com/2009/06/21/what-do-customers-know/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="" medium="image">
			<media:title type="html">The Tatham Group</media:title>
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			<media:title type="html">security</media:title>
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		<item>
		<title>Process for Project Management</title>
		<link>http://tathamgroup.wordpress.com/2009/05/07/process-for-project-management/</link>
		<comments>http://tathamgroup.wordpress.com/2009/05/07/process-for-project-management/#comments</comments>
		<pubDate>Thu, 07 May 2009 15:13:52 +0000</pubDate>
		<dc:creator>The Tatham Group</dc:creator>
				<category><![CDATA[Management]]></category>
		<category><![CDATA[Process]]></category>
		<category><![CDATA[Project Management]]></category>
		<category><![CDATA[checklist]]></category>
		<category><![CDATA[scientific method]]></category>
		<category><![CDATA[discipline]]></category>
		<category><![CDATA[systematic method]]></category>

		<guid isPermaLink="false">http://tathamgroup.wordpress.com/?p=743</guid>
		<description><![CDATA[By Cristina Lee, COO, The Tatham Group Phils
 If you think managing a project is all about using good techniques and tools, think again.  There is a process for managing a project, more than just using tools!
A lot of instances (and I have seen this happen so many times), there is a tendency to start [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=tathamgroup.wordpress.com&blog=3199318&post=743&subd=tathamgroup&ref=&feed=1" />]]></description>
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		<slash:comments>1</slash:comments>
	
		<media:content url="" medium="image">
			<media:title type="html">The Tatham Group</media:title>
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		<media:content url="http://tathamgroup.files.wordpress.com/2009/05/online-tools-business-should-be-using.jpg?w=300" medium="image">
			<media:title type="html">online-tools-business-should-be-using</media:title>
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		<item>
		<title>Prototype Is The Missing Piece</title>
		<link>http://tathamgroup.wordpress.com/2009/04/28/prototype-is-the-missing-piece/</link>
		<comments>http://tathamgroup.wordpress.com/2009/04/28/prototype-is-the-missing-piece/#comments</comments>
		<pubDate>Tue, 28 Apr 2009 19:45:38 +0000</pubDate>
		<dc:creator>The Tatham Group</dc:creator>
				<category><![CDATA[Coaching]]></category>
		<category><![CDATA[Prototype]]></category>
		<category><![CDATA[experimentation]]></category>
		<category><![CDATA[experiential learning]]></category>
		<category><![CDATA[merger]]></category>

		<guid isPermaLink="false">http://tathamgroup.wordpress.com/?p=739</guid>
		<description><![CDATA[
By John Munce, Deployment Executive, The Tatham Group
The bank manager looked at me across the table and said, “We don’t know what we don’t know.”  Bob is an experienced guy who has run several mergers in the past.  However, this one was B-I-G.  He’s talking to me because he knows I’ve been through it all [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=tathamgroup.wordpress.com&blog=3199318&post=739&subd=tathamgroup&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
		<media:content url="" medium="image">
			<media:title type="html">The Tatham Group</media:title>
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			<media:title type="html">money-puzzle</media:title>
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		<title>What Does Customer Focus Really Mean?</title>
		<link>http://tathamgroup.wordpress.com/2009/04/16/what-does-customer-focus-really-mean/</link>
		<comments>http://tathamgroup.wordpress.com/2009/04/16/what-does-customer-focus-really-mean/#comments</comments>
		<pubDate>Thu, 16 Apr 2009 14:45:46 +0000</pubDate>
		<dc:creator>The Tatham Group</dc:creator>
				<category><![CDATA[Customer Focus]]></category>
		<category><![CDATA[21st century commerce]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[emotional]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[intellectual]]></category>
		<category><![CDATA[systematic method]]></category>

		<guid isPermaLink="false">http://tathamgroup.wordpress.com/?p=731</guid>
		<description><![CDATA[

By Michael Blackman, The Tatham Group
Virtually all business leaders now agree that customer focus is essential in 21st century commerce.  The problem is that customer focus means very different things to different people, with the key difference falling along emotional vs. intellectual/systematic lines.  
 For those front-line associates and especially leaders who let emotions guide their [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=tathamgroup.wordpress.com&blog=3199318&post=731&subd=tathamgroup&ref=&feed=1" />]]></description>
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		<slash:comments>1</slash:comments>
	
		<media:content url="" medium="image">
			<media:title type="html">The Tatham Group</media:title>
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			<media:title type="html">we-love-our-customers</media:title>
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		<title>The Future Is Friendly</title>
		<link>http://tathamgroup.wordpress.com/2009/04/07/the-future-is-friendly/</link>
		<comments>http://tathamgroup.wordpress.com/2009/04/07/the-future-is-friendly/#comments</comments>
		<pubDate>Tue, 07 Apr 2009 17:09:54 +0000</pubDate>
		<dc:creator>The Tatham Group</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Communications]]></category>
		<category><![CDATA[Culture Change]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[bureaucracy]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[empowerment]]></category>
		<category><![CDATA[Generation Y]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[Organizational Culture]]></category>

		<guid isPermaLink="false">http://tathamgroup.wordpress.com/?p=726</guid>
		<description><![CDATA[By Michael Tatham Jr, President, The Tatham Group

Are the members of Generation Y lazy or just searching for an environment to thrive in?
 The late 1990’s introduced an environment that expected more of Generation Y, the group that falls into the approximate birth timeline of 1980-1999.  This was a time when technology and more specifically the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=tathamgroup.wordpress.com&blog=3199318&post=726&subd=tathamgroup&ref=&feed=1" />]]></description>
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		<slash:comments>3</slash:comments>
	
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			<media:title type="html">The Tatham Group</media:title>
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			<media:title type="html">outdoor-office</media:title>
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		<title>Building Friendships</title>
		<link>http://tathamgroup.wordpress.com/2009/03/26/building-friendships/</link>
		<comments>http://tathamgroup.wordpress.com/2009/03/26/building-friendships/#comments</comments>
		<pubDate>Thu, 26 Mar 2009 15:08:21 +0000</pubDate>
		<dc:creator>The Tatham Group</dc:creator>
				<category><![CDATA[Communications]]></category>
		<category><![CDATA[Friendships]]></category>
		<category><![CDATA[relationships]]></category>
		<category><![CDATA[Confidence]]></category>
		<category><![CDATA[friendship]]></category>
		<category><![CDATA[habits]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://tathamgroup.wordpress.com/?p=720</guid>
		<description><![CDATA[

By Mari Franco, President, The Tatham Group Phils
The two most important factors in building relationships are TRUST and CONFIDENCE. 
This leads me to my personal practice of handling relationships and friendships. To develop friends and keep my networking alive I am very careful in making sure that they trust me. This is a very key word [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=tathamgroup.wordpress.com&blog=3199318&post=720&subd=tathamgroup&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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